StoreShipStoreShip

Refund Policy

Last updated: July 31, 2026

1. Overview

This Refund Policy outlines the terms and conditions for refunds and cancellations for StoreShip services.

2. Subscription Refunds

2.1 Monthly Subscription

  • Full refund available within 14 days of payment if no builds have been submitted
  • No refund after builds have been submitted to app stores
  • Cancellation takes effect at the end of current billing period

2.2 Refund Eligibility

Refund eligibility is based on:

  • Timing of refund request relative to billing date
  • Whether build services have been used
  • Compliance with service terms and usage policies

2.3 Service Operator Discretion

  • All refund decisions are at the sole discretion of the service operator
  • Refund policies may vary based on subscription type and circumstances
  • The service operator reserves the right to modify refund terms with notice

3. Cancellation Process

3.1 How to Cancel

  • Cancel anytime through your account dashboard
  • Contact support at admin@ashweb.io for assistance
  • No cancellation fees apply

3.2 Effective Date

  • Cancellation takes effect at the end of current billing period
  • No immediate termination of service
  • Download your build artifacts before subscription expires
  • Active app store listings remain live (managed by your developer account)

4. Non-Refundable Items

The following are not eligible for refund:

  • Builds already submitted to app stores
  • Code signing certificates already generated
  • Subscription periods where service was used as described
  • Account suspensions due to Terms of Service violations
  • Third-party fees (Apple Developer Program, Google Play Console)

5. Processing Time

5.1 Request Processing

  • Refund requests reviewed within 5 business days
  • Approval or denial notifications sent via email
  • Processing time varies based on payment method

5.2 Payment Processing

  • Refunds processed through our payment provider
  • Refunds issued to original payment method
  • Bank processing may take 5-10 business days
  • Service operator has no control over bank processing times

6. After Cancellation

6.1 Data Retention

  • Build artifacts remain accessible for 30 days after cancellation
  • Download your app binaries before account closure
  • Project configurations deleted after 30 days
  • Code signing certificates revoked upon account deletion

6.2 App Store Listings

  • Your published apps remain on app stores (under your developer account)
  • You are responsible for managing app store listings after cancellation
  • We will no longer manage updates or builds

6.3 Backup Responsibility

  • Users responsible for backing up their build artifacts
  • We are not liable for lost data after cancellation
  • Download features available throughout subscription period

7. Dispute Resolution

7.1 Customer Support

  • Contact support before initiating chargebacks
  • We work to resolve issues promptly and fairly
  • Most disputes can be resolved through direct communication

7.2 Chargeback Policy

  • Chargebacks may result in immediate account suspension
  • Additional fees may apply for chargeback processing
  • Prefer direct resolution over third-party disputes

8. Special Circumstances

8.1 Service Interruptions

  • Extended outages may qualify for service credits
  • Credits applied to next billing cycle
  • Downtime must exceed service level thresholds

8.2 Technical Issues

  • Build failures due to our infrastructure may qualify for credits
  • App store rejections due to technical issues on our end may qualify for refund review
  • Issues caused by user web application are not eligible

9. Contact Information

For refund requests and questions:

  • Email: admin@ashweb.io
  • Support Portal: Through your account dashboard
  • Response time: Within 24 hours during business days

10. Policy Updates

This refund policy may be updated to reflect:

  • Changes in payment processing
  • Legal requirements
  • Service improvements
  • Customer feedback

11. Legal Considerations

11.1 Consumer Rights

  • This policy does not affect your statutory rights
  • Local consumer protection laws may provide additional protections
  • EU customers have additional rights under applicable regulations

11.2 Limitation of Liability

  • Refunds limited to amounts paid for the service
  • No compensation for indirect damages or lost profits
  • Maximum liability limited to 12 months of subscription fees

By subscribing to StoreShip, you acknowledge that you have read and agree to this Refund Policy.